Kulula.com, a South African low-cost airline, has made it possible for passengers to pre-purchase emergency exit row seats that are located over-wing and at the front of the aircraft on the airline’s domestic flights.
The front row emergency exit seats offer even more legroom and also give passengers the ability to disembark the aircraft first – great for business travellers in a rush.
In accordance with South African Civil Aviation Authority (SACAA) regulations, certain criteria must be met before a customer is allowed to occupy an emergency exit row seat. Kulula customers can now confirm their eligibility when purchasing their seat online by reading through the listed criteria and agreeing to the terms if they comply with the requirements.
Customers will need to checkin at the airport counters if they have purchased an exit row seat, so that an agent can confirm compliance, as online check-in is unavailable for these seats.
Customers wishing to pre-purchase seats can do so at the time of booking, or by adding it to their booking later through the ‘Add Extras’ function on the kulula.com website, or via the Kulula contact centre. Random seat allocation is still available at the airport for passengers who haven’t had the chance to checkin online 24 hours before departure.