Avis explains stance on e-tolls


E-Tolls go live in South Africa’s Gauteng province on 3 December and vehicles will be charged for using certain highways.

Avis Southern Africa has come out in support of the Gauteng Freeway Improvement Project (GFIP) and says it continues to support road upgrades around the country.  

For much of this year Avis has been installing e-Tags in its cars and has developed the necessary IT systems to ensure that any e-Toll fees incurred by customers during the rental period will be included in their final rental invoice. As a consequence of the e-Toll integration, Avis says all final invoices will only be available two days after the vehicle has been returned. This final invoice will also highlight the total e-Toll amount due, separate from the vehicle rental charges. Avis will also make the full list of e-Toll transactions for a particular rental available through an e-Toll customer service facility at www.avis.co.za.

Avis will charge the standard e-Toll tariff, per e-Toll gantry, to a monthly maximum value of R450 ($45) as published in the South African government gazette. Avis has chosen to charge the standard tariff, which is higher than the tariff paid by registered e-tag users, to enable the company to recover the costs of implementing systems and resources to manage e-Toll compliance. Customers are advised that outside of the GFIP network they will continue to pay at the various toll plazas.

Avis has also sent out a message to all potential customers, saying that the e-Tag is only active when attached to the vehicle windscreen and holds no value to a customer when removed from the vehicle. Customers are cautioned that further charges will be applied should a vehicle be returned without an e-Tag.