ASATA Column: Will virtual assistants replace travel agents?
Raise your hand if you haven’t heard or read somewhere in the past few months that robots will take over the job of the...
Q&A: Air Mauritius – Staying the course
Q: What’s your view on the current state of the African airline industry?
A: South Africa and Ethiopia are the two African countries among the...
ASATA Column: Providing value to different generations
What do the 55-year old chief financial officer and the 25-year old sales and marketing director of the same company have in common? Chances...
Eye on West Africa
Living in West Africa is, as I’ve written before, a bit of a rollercoaster ride. Up, down, upside down and turnabout – except that...
Q&A: LATAM – Southern ties
With the intention of establishing a reputation as the leading airline group in Latin America, LATAM brought together the best of LAN and TAM,...
Q&A: Avis – Staying power
With the introduction of Uber and improvements being made to the country’s public transport, it might seem as if car renta; has a bleak...
Why grading gives you a competitive edge
Does being graded by an accredited grading assessor give you, as a tourism operator, a competitive edge over your non-graded peers? Definitely! Think of...
Q&A: Strong intentions – aha hotels
In August 2014, the Competition Commission approved the acquisition of Three Cities Management Company by Tourvest’s Accommodation and Activities division African Hotels and Adventure,...
Q&A: Amex – Payment technology
Hotel billbacks are an inefficient method of payment – not only is it a tedious and cumbersome process, it lacks transparency, creates an environment...
Eye on West Africa
A client recently asked me what my crystal ball said about the future of the Nigerian hospitality industry. A fair question – after all,...
ASATA Column: Stamp of credibility
At ASATA we are often contacted by travellers – business and leisure – who have been the victim of unscrupulous so-called travel providers.
There is...
Amadeus Column: Distribution is changing
From driverless cars to virtual reality, the world is facing unprecedented technological change. So, it will not come as a big surprise that we...