Virgin Atlantic helps those with hidden disabilities


Virgin Atlantic has launched its Hidden Disabilities scheme across its network.

Offered to passengers at no extra cost, the scheme ensures the airline provides extra assistance to those who may need it, without them having to ask.

A specially-designed symbol, which can be worn as a pin badge or discretely tucked away in your passport as a bookmark, alerts extensively trained Virgin Atlantic staff that extra assistance may be needed by an individual, or their family, whilst travelling.

Prior to the flight taking place, the Virgin Atlantic Special Assistance team can also work with the individual to ensure that their journey is as accommodating as possible.
The team can arrange for travellers to be escorted through the airport, have access to priority boarding and reserve seating where necessary.

Onboard, the team can also ensure that in-flight entertainment is provided for blind passengers, with some crew also trained in sign language. (Sign language-trained crew need to be pre-booked.)